We work hard to make our games as flawless as possible. We pay special attention to making our games easy to use and fun to play. Here are our most common support issues, please review them to see if your issue is shown. If not, please use the support form provided below to let us know how we can help.
iPhone & iPad General Questions
How do I redeem a coupon to get a free game?
- On your iPhone or iPad, launch the App Store
- Select “Featured” from the toolbar menu at the very bottom
- Then scroll down all the way to the bottom.
- Select the “Redeem” button. See image below.
- Follow the on-screen directions (The game will automatically download when the coupon is recognized).
How do I redeem a coupon to get a free in-app purchase?
- On your iPhone or iPad, launch the App Store
- Select “Featured” from the toolbar menu at the very bottom
- Then scroll down all the way to the bottom.
- Select the “Redeem” button. See image below.
- Follow the on-screen directions (The game will automatically download when the coupon is recognized).
iPhone & iPad Farkle Games
How do I change Farkle Dice & Solo’s rules to reflect how my family plays?
- Go to the title screen and select Setting.
- On the newly opened menu, select Game Settings.
- Change any of the game settings to reflect the rules you play by.
In Farkle, how do I use Play Network?
- Launch Farkle
- Wait a few seconds for Farkle to connect to Game Center and the Internet
- Tap “Play Network”
- Using the Game Center controls within Farkle start playing anyone in the world
How do I play against other computer players?
- On your iPhone or iPad, launch Farkle Dice
- On the title screen tap the Players button in the sign above.
- Each computer player has its own strategy.
- Tap the computer player’s name to change it, for example tap on Billy the Kid
- A list of players will open.
- You can now select to play against another computer player. In general, they are listed from easiest to most challenging
- Tap Annie Oakley. She now has a check next to her name.
- Tap Local Players in the upper left to save.
- Annie Oakley is now selected as your opponent.
- Select Done when you are finished customizing the players.
How do I play against other people sharing my iPhone or iPad?
- On your iPhone or iPad, launch Farkle Dice
- On the title screen tap the Players button in the sign above.
- Tap the computer player’s name to change who you will play against, for example tap on Billy the Kid
- You can now select to play against a human. Tap Human Player 2 to select it.
- You can use the default name or edit it to any name you want.
- Tap Local Players in the upper left to save.
- Human Player 2 now appears as your opponent.
- Select Done when you are finished customizing the players.
Android Phones & Tablets
How do I redeem a coupon / code to get a free game?
- On your device open the Google Play Store
- Tap on your account
- Select Payments & Subscriptions
- Select Redeem code
- Enter the very long code
- Select the Redeem button
How do I upgrade to the latest version?
- New versions are automatically pushed to your Android phone or tablet
- You can also go to the Android Market and select Menu, My Apps, Update all
How do I change Farkle Dice & Solo’s rules to reflect how my family plays?
- Go to the title screen and select “Settings”.
- On the newly opened menu, go to “GAME SETUP”.
- Change any of the game settings to reflect the rules you play by.
How do I change my display name in Farkle Dice and Diced
Select “Players” from the Title Screen
Tap on “Player 1”
Edit the name and select “OK”
Start a game and you will now see your edited name displayed
How do I change my display name in Farkle Solo?
- Farkle Solo uses your name from Google Play
- Find the “Google Play” app on your Android device and launch it
- At the bottom select “Profile”
- Tap on your display name and an “EDIT YOUR PROFILE” form will appear.
- Edit and select “Save”
- NOTE: This will change your display name in all apps you have installed linked to that “Google Play” account.